faq/policies

Please book your lash refill in accordance to how many weeks it has been since your last appointment: 0-9 days is classified as a one-week refill 10-17 days is classified as a two-week refill 18-24 days is classified as a three-week refill. If you have booked in for a refill and have less than 40% of lashes, you will be charged for a full set.

Cancellations within 24 hours will be charged a cancellation fee of $30 for refills and $50 for full sets. No-shows will be charged the full 100% fee of the appointment.

Please come to your appointment with clean lashes and no makeup.

Returns can be made within 30 days of purchasing. All products being returned must be within their original packing and unused. Returns will be issued a store credit once the returned items have been received and approved by our team. Please send us the return tracking number once you receive it. To make a return contact us first at info@cheylash.com and include the following: Order number Products you wish to return & quantity Images / Video Reason For return

AU Standard Delivery - $10 (3-10 business days) AU Express Delivery - $15 (2-5 business days) Please allow 24 hours from ordering for your delivery to begin. Delivery times can be increased during busy periods such as Christmas and New Years. Tracking information is included in the confirmation email you receive once your order has been processed and handed to the courier for delivery. It can take up to 24 hours for tracking information to show an update.

Enrolment into program requires an initial payment to secure place which is non-refundable. Final payment is required 5 business days prior to the course start date, if payment is not fulfilled, the initial deposit is forfeited and place in program is voided.