faq/policies

Please book your lash refill in accordance to how many weeks it has been since your last appointment: 0-9 days is classified as a one-week refill 10-17 days is classified as a two-week refill 18-24 days is classified as a three-week refill. If you have booked in for a refill and have less than 40% of lashes, you will be charged for a full set.

Cancellations within 24 hours will be charged a cancellation fee of $30 for refills and $50 for full sets. No-shows will be charged the full 100% fee of the appointment.

Please come to your appointment with clean lashes and no makeup.

Service Changes All services are non-refundable once completed. In the case of dissatisfaction, please contact us within 48 hours of your service for a resolution. Booking Changes For lash appointments, we request at least 24 hours’ notice for any cancellations or rescheduling. Late cancellations or no-shows will result in a 50/100% charge of the service fee.

Returns can be made within 14 days of purchasing. All products being returned must be within their original packing and unused. Returns will be issued a store credit once the returned items have been received and approved by our team. Please send us the return tracking number once you receive it. To make a return contact us first at info@cheylash.com and include the following: Order number Products you wish to return & quantity Images / Video Reason For return

AU Standard Delivery - $10 (3-10 business days) AU Express Delivery - $15 (2-5 business days) Please allow 24 hours from ordering for your delivery to begin. Delivery times can vary depending on your location. Delivery times can be increased during busy periods such as Christmas and New Years. Tracking information is included in the confirmation email you receive once your order has been processed and handed to the courier for delivery. It can take up to 24 hours for tracking information to show an update.

Enrolment into program requires an initial payment to secure place which is non-refundable. Final payment is required 5 business days prior to the course start date, if payment is not fulfilled, the initial deposit is forfeited and place in program is voided.

All services are non-refundable once completed. In the case of dissatisfaction, please contact us within 48 hours of your service for a resolution.

Welcome to Chey Lash! By using our website and services, you agree to the following terms and conditions. Please read them carefully before making any purchases or booking an appointment. Use of Services By booking a lash appointment or purchasing products through our website, you agree to follow the guidelines set forth by Chey Lash. You must be at least 18 years old to make a purchase or book a service. Payment Terms All orders must be paid in full or via payment plan at the time of purchase. Prices for services and products are subject to change without notice. Cancellation and Refund Policy For lash appointments: Cancellations made within 24 hours or more in advance can receive a deposit refund or the option to reschedule. Cancellations made within 24 hours of the appointment will incur a 50% charge of the total appointment fee. No-shows will be charged the full amount of the service. For products: We offer refunds for unopened and unused products within 14 days of purchase. Items that have been opened or used cannot be refunded or exchanged. For Lash Training: - Payments for lash training is non-refundable, there is an option to reschedule within 5 days notice. - Full payment must be paid 5 days prior to your training date. Liability Limitations Chey Lash is not responsible for any damages, injuries, or allergic reactions resulting from the use of our services or products. Customers should always conduct a patch test before using new products. Intellectual Property All content on our website, including images, text, and videos, are owned by Chey Lash and protected by copyright. Unauthorized use of our materials is prohibited.

What Information We Collect We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or book a service. How We Use the Information We use your information to process your orders, communicate with you about your bookings, and send you promotional offers (if you’ve opted into our marketing communications). Third-Party Disclosure We do not sell or rent your personal information to third parties. However, we may share information with trusted third parties to process payments or ship orders, and they are obligated to keep your information confidential. Security Measures We use industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. User Rights You have the right to access, correct, or delete your personal information. If you wish to do so, please contact us at info@cheylash.com Chey Lash Pty Ltd ABN: 94598292416

What Cookies We Use Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. We use both session cookies (which expire once you close your browser) and persistent cookies (which remain until deleted). How You Can Opt-Out You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.

Professional Advice The content provided on our website is for informational purposes only. It is not intended to replace professional advice or services. Service Limitations While we strive to provide excellent service, we cannot guarantee specific outcomes from lash extensions or lash extension training, as individual results may vary.